OrdaBook is free during the pilot, so there’s nothing to refund yet. This is how refunds will work once paid plans start.
Our charges
- If we charge you by mistake, such as twice for the same period, or after you cancelled, write to support@ordabook.com within 14 days of the charge. We’ll refund the mistake to the card or account you paid from.
- Otherwise, plans aren’t refunded for time already started. When you cancel, your plan runs to the end of the period you paid for, and isn’t renewed.
- Plan time earned as a reward has no cash value, and isn’t refunded.
Payments between a business and its customers
When a customer pays a business through OrdaBook, the money goes through the payment provider to the business, never to us. A refund for an order is the business’s to give, and it can do so from the app. If you’re a customer, please ask the business.
How long it takes
We’ll tell you by email when we’ve sent a refund. Your bank or card provider may take a few days to show it.