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Delete your account

Last updated 2 November 2026

You can delete your OrdaBook account at any time, from the app.

How to delete it

  1. Open OrdaBook and sign in.
  2. Open the menu, then Account.
  3. Choose Delete My Account. To make sure it’s really you, the app first asks for your password or a code we send you.
  • If you’re a business’s only owner, delete the business first (Settings → Your Data), or make someone else an owner. You can download the business’s records before you delete it; the download lists its photos but doesn’t hold the pictures themselves.
  • If you work for a business, its owner approves your request, which removes you from the business. Until every owner has approved, you can keep working, or take the request back.
  • If you sign in only on your shop’s shared phone, with no phone number or email of your own, ask the owner to remove you.

What goes, and what stays

  • As soon as no business still counts you as a member: your account, your sign-in details (email, phone number, password and PIN), your photo, the devices you signed in on, your account log and your own work record.
  • What a business keeps: the businesses you worked for keep their own records, such as orders, payments, measurements, and the work you did and were paid for, with your name only: no phone number, email or account. They need them for their accounts. Their activity logs keep the shortened network address and browser label of changes you made.
  • Backups are kept for at most 35 days, so your details leave them within about 35 days.

If you sign up again later, with the same email or number, you start a new account.

Deleting a business

An owner deletes a business in Settings → Your Data, by typing its name. Its staff lose access at once, and the owner can restore it for 7 days; after that, everything it holds is erased, photos included. Its only owner can instead choose to erase it at once, which can’t be undone.

If you’re a business’s customer

Your details are the business’s records: ask the business to delete them. A customer it deletes is erased for good after 30 days. If you can’t reach the business, write to us.

If you can’t sign in

First try Forgot Password on the sign-in screen. If that doesn’t work, write to privacy@ordabook.com from the email address on your account, or tell us the phone number you signed in with. We’ll check it’s you, then delete the account, and reply within 30 days.